Hi @shaiks607132686
Please update in sys_pop uop view, but it will be global change and will impact all places where caller has been added as a field.
https://www.servicenow.com/community/developer-forum/how-do-i-configure-a-pop-up-view-on-a-reference...
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116883
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Dr. Atul G. - Learn N Grow Together
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