Why Approver Comments are copying twice in the form in ESC portal?
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01-01-2024 09:08 PM
Hi All,
Actually we have one custom form Time Sheet in ESC portal , on that if Approver add comments , it copying twice, but we need only once
Please help me to solve this
Thanks
Deepika
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01-01-2024 09:17 PM
Hi @Deepika61
is there any customization / implementation in your instance in place which copies comments from "A" to "B"?
Maik
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01-01-2024 09:20 PM
I am not sure where it coming from, i am also need to find that and resolve the issue
Thanks
Deepika
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01-01-2024 09:34 PM
Hi @Deepika61
with access to your instance it's difficult to point you in the right direction. But I would start with examining the Business rules and look for a candidate which has in the "Script" field the text "Manager comments" contained.
Maik
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01-01-2024 10:00 PM
There is one BR that update Manager Comments, as per my observation , this BR update Manager Comments and along with that as per ootb also updating comments
Thanks
Deepika