Why Approver Comments are copying twice in the form in ESC portal?

Deepika61
Tera Contributor

Hi All,

Actually we have one custom form Time Sheet in ESC portal , on that if Approver add comments , it copying twice, but we need only once

 

Please help me to solve this 

Deepika61_0-1704172078300.png

 

Thanks

Deepika

 

13 REPLIES 13

Maik Skoddow
Tera Patron
Tera Patron

Hi @Deepika61 

is there any customization / implementation in your instance in place which copies comments from "A" to "B"?

Maik

@Maik Skoddow 

I am not sure where it coming from, i am also need to find that and resolve the issue

 

Thanks

Deepika

Hi @Deepika61 

with access to your instance it's difficult to point you in the right direction. But I would start with examining the Business rules and look for a candidate which has in the "Script" field the text "Manager comments" contained.

Maik

@Maik Skoddow 

There is one BR that update Manager Comments, as per my observation , this BR update Manager Comments and along with that as per ootb also updating comments

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Thanks

Deepika