Why Approver Comments are copying twice in the form in ESC portal?

[Deepika61]

Hi All,

Actually we have one custom form Time Sheet in ESC portal , on that if Approver add comments , it copying twice, but we need only once

Please help me to solve this 

Thanks

Deepika

[Maik Skoddow]

Hi @Deepika61 

thanks for the screenshots but they only give a partial insight into your scenario. It's not really clear what and why there are some extensions/customizations regarding comments. 

So it seems you have found the right place, but I cannot help anymore, as I don't have all required details to understand what's going wrong.

Maik

[Deepika61]

@Maik Skoddow 

I have clear shot now, Basically we have one field Exc comments , whenever this field or  Comments field changes this BR will work, and in that Script There are two cases like if Exc comments changes , then it would update "exc comments ' only along with header "Manger Comments"

And the second senario was , else condition is updating the "normal comments"with Header "Manager Comments"

The first case was working but whenever i posted normal  comments on the portal then it updating twice

Normal Comments means from here

Exc Comments means 

Thanks

Deepika

[Deepika61]

@Maik Skoddow 

In this what is the field or where it store for these normal comments ?

because why it updates two times when i post here only?

that point is the issue here?

[Anil Lande]

Hi,

Do you have OOB Comments field on your form?

What other BR's do you have that copies comments?

Do you have separate field for Exc comments?

[Deepika61]

Hi @Anil Lande 

Actually we have u_Comments field on the form

I have searched no other BR found

Yes we have Exception Comments field as well

Actually along with "Manager Comments" line , there is ootb action also working to update those comments below line, so i am unable find that

Thanks

Deepika