Why are assets/CI's a 1 to 1 and not 1 to many

[loberle]

So if the asset record holds the financial information and the CI stores the other information, what is the best way to track re-used of equipment.

Example..

ABC123 is the hardware asset created. It has invoice details, contract info, po, and monies spent. This has a 1 to 1 relationship with the "WindowsServerABC"   CI. Which works great at first until it is time to retire that Server CI. So WindowsServerABC is being re-used to be LinuxServerABC. So this server now has a different class and purpose. It still has the same serial number, hardware components, and financial information. So now I have a hardware asset that is tied to a CI that "retired" and a new CI that is not tied to the hardware asset record anymore.

Any help would be greatly appreciated.

[Community Alums]

Hi Teri,

I want to make sure I understand one statement in your reply here: We have a BR that clears the assignment information and releases any software entitlements when the computer state changes from In Use to In Stock. The clearing of the assignment information is built into ServiceNow when something changes to In stock. Your BR only needs to address entitlements and installations. Is this the case?

Thanks,

Ben

[Teri Bobst]

Hi Ben, you are correct. OOTB clears the assignment, our addition releases software entitlements.