Hi, I have created a "Reopened" checkbox with a read-only condition in the Incident record and set its default value to false.Scenario:When the incident is in any state up to Resolved, the Reopened checkbox is unchecked (false). Once the user wants t...
Good Morning All, I have created a record producer in global scope but it should be created on an another scope. Is it possible to change the scope without harming to my current development or should I create new update set and restart the creation o...
I have been testing some of the asset creation rules with our Windows Server model category. We were not creating assets for servers and I needed to start but need to exclude any VMs. I added a condition for the Create Assets on Insert business r...
Hi, I'm trying to retrieve all actions 'create catalog tasks' of the flows with their respective assignment groups.I can get a list from the table sys_hub_action_instance with all the actions and their flows from, but not the assignment groups.The st...
hi all i have a short question:i have a short task to select an specific group once the manager approves,i really want to know if im putting everything correctly,because i sont ussually use workflow, here is the attach the variables are connected by ...
Hello, While I see there is ability to create standard change templates however the client is looking for the ability to create normal change templates which has the ability to create change tasks on the normal change. I also see that out of the box ...
Pretty simple question, but it has me stumped. I need to move a user's phone number to a single line text variable. How do I do that ? g_form.setValue('telephone', usr.phone); doesn't work. Seems like have to do with the users phone number field...
Does anyone know of the best way we can perform a pre check to see if the user is apart of a AD group prior to running the Add user to a Group" activity? We have a workflow that is adding users to AD groups, however, if the user is already apart of t...
I have a list collector setup as a variable within a Service Request which point to a database that contains a list or Companies. I need to sort this list of Companies within the list collector in a certain order.At the moment the list collector is a...
Hi Is there any default time the archived CIs will be available in Archive tables? If yes, what is the default time they will remain in the instance? If we haven't created any destroy rule, then the Archived CIs will be stored permanently in Archived...
Hello, I wrote a catalog client script to get an error message.In that I used alert(); to get that message. Now I want to translate the message into another language.Can you please help with this?I have also tried to create a Key in Messages>> in>> ...
In Service catalog under Category variable need to show a url in helptext
Team, I have a requirement to auto complete (Show) the list of computers from the requested for, I already did it using Lookup multiple choice, as you can see below, but I need to more information aside of the computer name (Model and Serial number),...
Hi,As per below image, I want to change the greetings like below:1. "Hi, I'm your Virtual Agent. Let me know how I can help you today." to "Welcome to servicenow, your virtual agent."2. "What's your issue or request? Or take a look at what I can help...
Hello All, I have created a new guided tour on Standard UI (Incident list) for users with itil role to view. I have followed the docs available online but could not figure out how an end user can view the guided tour meant for them.I tried impersonat...