Hi all, I got a catalog Item where I run data lookup policy. (from a customized table) I do populate a list collector variable with relevant values at once based on the selection from a select box variables. It works fine but user asked me not to po...
Hi Community, I want to create a custom related list where i have 2 tables involved. One table has the user id and po number in it and another table has the po id which is a reference to po number of first table. I want to show the records of multipl...
I got a task that i need to check which service catalog having line manager approval. but there are 300 catalogs available in the list. i can not check each. how do i check at a single go all the catalogs which are having line manager approval.
There is dashboard called "Assessor dashboard", when we try to open the dashboard, it shows the empty page. Even i have the admin role to access the dashboard. But it shows the empty page. Its working in the lower environment.
Hi all,Create UI action to create an IMAC as part of Hardware Return Requested Item. This button should be available on SCtasksName- imac fromDisplay OptionsShow as button/link on form: YesAvailability ConditionsThis UI action should only be availabl...
Hi all,I have a requirement to populate a field - "User for whom a new signature is being requested" with the same value that is on the "Requested For" field. Can someone please help me with the script. Also, I have to make the field "User for whom a...
We have a catalog to request for group deactivation in our service portal. I am wondering if it is possible to show the number of tasks, services (CMDB_CIs) mapped to the assignment group when user enters the group name in the reference field. Someth...
I have a question related to Proactive Problem Management. It's mentioned in the ServiceNow documentation, that a proactive problem record is opened via incident trend analysis, event management, CMDB etc. In case, a new problem record is opened dire...
Hello. We are attempting to link our phone system to our SN instance. The goal is that when a number is dialed the phone system makes a web call to SN to look at the on-call schedule to pull the cell number of the person that is on call for the group...
Hello, I have requirement to create a field in a table that counts how many times checkbox is checked in field from another table. What is the best way to achieve this?
Hello Community,I am experiencing an issue in my prodution incstance in ServiceNow where duplicate incidents are being created from emails received through the email channel. Here's the scenario:An email is sent to the ServiceNow instance to create a...
Hello Everyone, I have a requirement, where we customized the existing change approval OAM definition to send list of approvers and their current states when we click on request for approval button. Now business is checking, if a user approves that ...
Hi All, I have requirement to set work notes of related list entry numbers when record is inserted. I created before insert business rule which is working fine sets value of count and worknotes. But when I made first update to record worknotes comes ...
Challenges:RITM's breaching SLA despite SCTASK being put into "PENDING" status.Unable to find or report on SCTASK SLA performanceBackground:Our team gets requests to complete reports/metrics/dashboards in ServiceNow.Customers opens an REQ from the em...
Is it possible to set up a survey to go to the assignee in a group vs the requestor? Is it possible to have the survey to be sent upon assignment or just after closure/resolution?
