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Resolved! getSCAttachmentCount(); function is not working for ESC

I used the gsSCAttachmentCount() function in a client script for the Service Portal.   We recently switched over to the Employee center and the same client script catalog client script is not working for our catalog items that have attachments requir...

Resolved! Client Script Control

If there are two Client Scripts below:- Client Script 1  Set a value to clumn_a - Client Script 2  Field Name :clumn_a  onChange  Set a value to clumn_b I want to stop Client Script 2 from running when the value of clumn_a is changed in Client Script...

user_ms by Tera Expert
  • 1462 Views
  • 4 replies
  • 3 helpfuls

How to migrate Knowlege Articles from one Instance to another

Hi , I have 300+ articles from old instance and would like to migrate them to new instance please share recommended methods and advantages/disadvantages Secondly has anyone used to add to update set feature to migrate KB  how was their experience ? T...

Where can I find Script Include Error Codes?

Hello all,     I have a script include that keeps failing and I do not know where to find the errors.  There is something unexpected going on and there is not an object created or something of the sort.  Where should I look? Thank you.

lonesoac01 by Giga Guru
  • 740 Views
  • 3 replies
  • 0 helpfuls

Update set preview problems

Hi Community, I have previewed an update set and got some update set preview problems/errors. When i am selecting 'accept remote update' and reloading it, its again showing those update set preview problems/errors with the same count and removing the...

ServiceNow Netsuite Integration

Hi All, Ha anyone integrated ServiceNow with net suite. If yes could you provide overview of what kind of integration it was and how it was achieved? 

Limit the number of related records

Hello Everyone, I'd like to know if there's an elegant way of limiting the number of children tasks that can be linked to a parent? Currently there's no limitation, such that users can link 5000> tasks to a single record.

myusufk90 by Tera Contributor
  • 906 Views
  • 2 replies
  • 0 helpfuls

AddOption issue

Hi SN expert,I need to dynamically set the value of the "Access Type" field based on the "Existing Access" field. The "Access Type" field has two options:1. New Access2. Modify AccessIf the "Existing Access" field (a multi-line text field) contains a...

PK14 by Kilo Guru
  • 1062 Views
  • 4 replies
  • 0 helpfuls

KB Articles displaying in form view via ESC

Hello. We're encountering a scenario where knowledge articles are being displayed in the 'form_view' in the ESC.Previously, we activated a Page Route Map to correctly redirect these articles to their designated view (kb_view). However, we've noticed ...