Resolved! ServiceNow certification
Hi ,I would like to check after CSA and ITSM ServiceNow which certification would be good to do . please can anyone suggest and provide me details . thanks in advance . Regardschandana
Forum Posts
primary approver to Bckup approver
Route request for approval to primary approver; If primary approver on vacation, route to Back up Approver in service Now workflow
Get attachments Sys_Ids in service portal without DOM manipulation
Hi all, I need to write a on submit client script to check for the excel file attachment. Catalog Item should be submitted if the excel file is attached otherwise it should display error message and client script is working fine for the Native UI pag...
Dashboard report links not working Properly
When we try to access the Dashboard widget link in a new tab it displays the list of records for example: Incident. But for some users it is not visible, it shows no records to display even though the user has the required access. The filter link dis...
'Preview this record' for requested item is not working on catalog task form
Hi All,'preview this record' for requested item on catalog task form is not working.This issue is happening when a request has been raised for a specific catalog item.The requests which are raised for rest of the catalog items, we don't have this iss...
Resolved! reference field to the table on Service portal form not showing data
We have a request form that sits on our service portal. One of the fields on the form user select is a reference field to the table core_company ~ but unless the user completing the form has the role “ITIL” the form does not display anything in the f...
Maintenance Schedule in Change Management
Dear Experts. I have a list of maintenance schedule and when I schedule a CI which is in the maintenance schedule it checks all the maintenance schedule inclusive the one that has the CI assigned . Is there a way to limit only the specific maintenan...
Set the specific user in the list collector in the catalog item.
Hello Everyone,I have a list collector field taking sys_user table. I have written a script include with the specific assignment group and all the members are getting populated in the form as expected. But now I have a requirement where I need one sp...
What is the procedure for configuring text and links within a Multirow Variable Set (MRVS)?
What is the procedure for configuring text and links within a Multirow Variable Set (MRVS)? Note: rich text label, custom,lable,HTML ..etc are not supported.Scenario: To present text with a hyperlink highlighted below an image or screenshot, what ...
Resolved! Get current date on a Catalog Client Script, and compare it with Variable date field?
Hi,What is the easiest way to achieve the following in a Catalog Client Script1) Get current date time2) Compare it with Date Input Variable If Input Variable before today's date, then Show a field message. Thank you in advance for all your answers.
core_comoany records
Hello all,I have two records named as ServiceNow HelpDesk and ServiceNow Helpdeskwhen try to delete both records I am getting error like"Deleting ServiceNow HelpDesk is not allowed because it is referenced in record ServiceNow HelpDesk within the Sof...
Resolved! Project Task state is not getting Updated
Hello Community, I need help on this I have project which have project task under this project task I have 5 child project tasks now when I close 3 project tasks and cancel two project tasks the percentage of parent project task is 100% but the state...
Resolved! In one catalog item, select your computer name variable is reference to alm_asset table and in that
In one catalog item, select your computer name variable is reference to alm_asset table and in that table having field called warranty expiration based on that field I need to display some variables. It is working as expected but need to change the r...
Resolved! Edit Form Context Menu: 'View' menu before form is saved
Hi all,I would like the 'View' context menu from the table 'sys_ui_context_menu' to be selectable in the context menu when creating new Changes, so that the View can be switched before saving a new Change. The menu is selectable in all phases except ...
Target table issue in Inbound email action
Hi All, we have configured an inbound email action for approval state change (Update Approval Request (New)).we are facing issue in instance field of emails log .it should be the "sysapproval_approver" table but it is coming as "change_request" table...