Making Multiple-Choice Variable Choices Hyperlinks
Hi experts, I need your help. I created a multiple-choice variable with three choices, and I want to make those choices hyperlinks. How can I achieve this?
Forum Posts
Resolved! Notify another assignment group when a customer "requests" an update for a subject ticket
I have a requirement that non-fulfiller users be able to "escalate" an Incident or Req Item to the Help Desk. This subject record may or may not be assigned to the Help Desk. They want to avoid any new Incidents or RITMs being assigned to the Help De...
ServiceNow to ServiceNow E-Bonding | SRM
Hi All, We have customer requirement to E-Bonding of two ServiceNow instances. We are doing it for SR Module and we need to integrated all three levels i.e. REQ, RITM, SCTASK. Data flow will be as below. 1. User raise an request in their ServiceNow -...
Resolved! Inheritance and relationships between base and child classes in terms of field values
I think I already know the answer, but want to be certain. If we take the [task] and [incident] tables for example, I am aware the [incident] table extends the [task] table. When looking at API Explorer, I can see the [incident] inherits the fields f...
Lookup using list
Hi Team, I am facing the issue with Lookup using list. When I click on reference field's search ICON.We got one error (Part of the query on sys_user has been ignored because of insufficient access for 'query_match' operation on sys_user.u_hr_user) li...
What is Upstream & Downstream CI ?
Hello Experts,I have few doubts regarding the Upstream & Downstream CI , Can you please help me to understand this .I have read the example of "EMAIL " service , But am confused about the upstream & Downstream CI.As per the sysadmin guide , it is...
Password Reset processing invalid emails and generating random security questions
Hi everyone, I have a requirement regarding Password reset, the issue is when a user inputs incorrect email address on the "Identify" page, it moves to the "Verify" page and prompts the user to answer two random security questions they did not select...
Why is the default value for "Requested For" evaluating to the wrong user for 1 REQ/RITM record?
I have a relatively simple catalog item where the "Requested For" on the REQ and associated RITM are relying on the default value in those tables (there is no option for the end user to select the Requested For). For each of these tables, the defaul...
Incident Table - Updated By is showing system not person with last updated ticket via email reply.
Incident Table - Updated By is showing system not person with last updated ticket via email reply.Its been requested that Updated BY field show user who updated ticket via email reply instead of system. Issue is SN sends out comments added after comm...
Resolved! Run report to include an Approval Group column
Hi, I have a client who is asking me to run a report with the following columns:Change request #short descriptionplanned start dateplanned end dateapplicationapplication serviceapproval group?and approval I'm able to pull everything into the report e...
CMDB 86
ServiceNow contains a resource which provides the following:A standard and shared set of service related definitions across ServiceNow products and platform thatwill enable and support true service level reporting.A CMDB framework across our products...
Active Directory Relationships between AD Objects
Attempting to establish a relationships diagram for Active Directory to ensure the service gets configured correctly within ServiceNow. Using Class Manager i've been able to identify the following classes which would be applicable: Active Directory S...
Possibility of defaulting @mention to caller of the incident?
Whenever any user does a mention (@ mention ) inside the work notes we are trying to default the search result to the Caller of the incident and rest of the results to follow. (similar requirement for CHG as well)For example: If I have three users in...
Simple report on historical assignments
Hi, Is there a simple of way of looking at how many tasks a certain team has been assigned over the last month? I'd really like to be able to know how many times a task was sent to a particular team, they may have then reassigned them on elsewehere a...
Do I need to unlink the webassessor email (currently my gmail) before I shift to another company
Hi All, I'm shifting from ABC company, currently Now learning is free here and vouchers are free. I have my Gmail address as the web assessor address in the Now learning account. Do I need to unlink my Gmail address before I leave my current company?...
