Why do some users have a capacity of Empty in the awa_presence_capacity_group_queue table

[Jack Littlewort]

In the awa_agent_presence_capacity_group queue we have a number of users who have the Capacity field set to Empty instead of the number specified in the chat channel.

Does anyone know who to stop this happening?

[Jack Littlewort]

The view references those tables.

[Pratiksha2]

Hello @Jack Littlewort ,

I am also facing same issue.

Is there any luck on this?

Thanks ,

Please let me know if you have anything regarding this.