We have a Service Catalog item that is using workflow to create task records and the variables that should appear on the task form. A task that has been created by the workflow may need to be worked on by more than one group therefore I need a way to...
How are the drop-down choices for Class field on cmdb_ci records populated? From the dictionary I see that the field type is 'sys_class_name' which I have used in scripts before to get the table that the record exists in. In the drop-down's I see oth...
We have implemented a business rule to set "current.assigned_to = 0" whenever the condition "current.assignment_group.changes()" is met.However, this caused the following issue:When the incident is moved to "resolved" status, "current.assigned_to = 0...
While we can measure license allocation in ServiceNow, it seems to us we don't have a way to measure actual utilisation of those allocated licenses. Our organisation is made up of a loosely affiliated set of units and the demand for licenses is high....
I'd like to create a custom field that provides a list of choices (e.g. A, B, C, D, E), but I want to allow more than one of the field's values to be selected (e.g. select A, C, D). How can I do that with the choice field? ...or should I be using a d...
Is it possible to export all of the email addresses for the registered users from Service-now, without having to go into each user and copy their details?I am presuming all the email addresses live in a table somewhere, but my digging around hasn't r...
Hi all,I've put together a basic web service script and associated SOAP getRecords message. I can call this successfully using wget from a windows command prompt and it returns expected values. However, I am required to get this running using cURL an...
We are experiencing an intermittent problem of an empty shopping cart when a user orders an item. When a user orders an item and then clicks back to the main page of the service catalog the item sometimes disappears from the cart. If the user tries t...
Is there a way to add a field to the global search that is not being indexed? Specifically, I added a search group for the HR application, but the Description field does not appear to be searched. Short desc, caller, etc etc all work as expected.
Hi, I'm going round in circles on this and hoping someone can help. I have set up the notifcation as mentioned in:http://wiki.service-now.com/index.php?title=Creating_a_Simple_Reminder_Email using an 'On Hold' date/time field in the Incident form (u_...
HiJust been at a customer site, that are offering managed services to customer and they have the following requirements:1) Custemer facing employee (CFE) are ordering new CI for the customer - the CI is either a business server or a server. Both CI's...
I was wondering if anyone has figured out how to create a scheduled-job that performs a text-index (specifically sc_cat_item) on a table. Currently, I need to manually index each time after publishing new catalog items.I have found the UI action + sc...
All,I was recently tasked with "make sure our phone numbers from the service catalog that users type in follow this criteria". So.. I did some research and found out that's done via a validation script. I wrote a JS that works perfectly for what we'r...
I have searched and cannot find a way to do this.What I want to do is set the category for an Incident based on the Business Service selected, for example if we have a request for a new piece of hardware (not using service catalog currently) and we c...
Our help desk would like to search sys_audit to look specific changes (urgency and priority changes, etc.). Is there a way to be able to see the incident id in the audit log and is it possible to relate the audit record to the incident record for rep...
