Hello,I have a requirement that the status field on the cmdb_ci form should only be editable by an admin. We have a role that allows general editing on this form with an ACL so I tried to create a UI policy to make the required field read only, but I...
I have been doing a lot of validation lately on Catalog items and I am using Catalog Client Scripts. This is fine, but I want a way to validate BOTH on the client and on the server.What is the cleanest, most secure best practice way to do this?I know...
HI, I am trying to create a UI Action that takes the info from a Facilities Request and copies that into an incident. I have most of it working except the copying of any attachments, what am I doing wrong?I am a complete novice at this and have compl...
The OOB field rfc is currently a 'reference' field, can we change it to a 'list' field to allow multiple changes to be associated to an Incident. Does anyone know of any other dependency, that would advise against this?
I need to validate a textbox that will accept a list of email addresses that are separated by commas. The code is onChange Catalog Client Script.The list of email addresses is in the variable "group_members".The validation works for the FIRST email a...
I am trying to create an inbound email action that takes our Separation Notification emails, finds the user name within the email, and then uses that to automatically disable the AD account associated.The emails look something like this:Good morning ...
Does anyone have any great examples of presenting end users with a form to complete for them to request a new server? Seems quite clunky and long winded to build something, so looking for ideas.
I am using the same code to develop a program to post data to snow demo instance. URL : http://wiki.servicenow.com/index.php?title=Table_API_Java_Examples#POST I'm getting status 404 and stream closed error. Please help me in this issue.
Hi,I saw the addCondition method in the GlideRecord page, GlideRecord - ServiceNow Wiki. The method only mentioned one time in an example on the page. I tried to search it but in vain. Where I can find the details of the method?Regards,Eric Poon
Hello,I am a ITIL member and have access to view tickets that are assigned to me, however when I try and select the gear button then split layout horizontal it prompts me the window below. When I move the the browser to a different screen with bigg...
Hi All, I was wondering if someone could help me out with with SLA's and the Schedules, so what i've done so far is setup some test SLAs in our DEV environment which have a 5 min duration I've assigned a schedule of mon-fri 9-5 to these and then setu...
need to merge incidents, requirement is like we have to select the incidents to be merged and select option merge(need to add merge option in "Action on selected rows" ) so that tickets will be merged
Our incidents are driven by the category/subcategory to route to the correct assignment group. The issue is some users tend to assign themselves to the incident prior to submitting the incident and this ends up clearing out the assignment group field...
We are looking for a way to add a footer or something to each incident update that will have the agents name and some other links , etc. How would we accomplish this ?
Received this error message in the processing of a Catalog Request, followed by a message indicating the Workflow for the Request Item had been canceled. I have absolutely no idea of how to restart a transaction....especially since there are no trans...
