why it is always returning "FALSE" value

[chanikya]

Hi,

Can help me, what is wrong in script, it is always returning false. 

[Chandra Prakash]

Hi Chanikya,

 It could be a reason that Script Include returns null value.

refer this thread 

https://community.servicenow.com/community?id=community_question&sys_id=df2f47e1dbdcdbc01dcaf3231f96...

Mark Correct if it helps.

Regards,

Chandra Prakash

[chanikya]

Hi Chandra Prakash,

i didn't get you, i think we are using return this._isWithinSched(startDate, scheID);

so now how can we use this .

can you suggest me here please

[chanikya]

Can i expect any updates please

[Joel Millwood2 · Accepted solution]

Hi chanikya,

There looks to be a few errors in your code. I have redone both the Script Include and the Catalog Client Script below. Note these are just done by hand and have not been tested with a Catalog Item.

Script Include:

var ScheduleUtils = Class.create();
ScheduleUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
	
	inUserSchedule: function() {
		var date = this.getParameter('sysparm_date');
		var startDate = new GlideDateTime(date);
		var inSchedule = false;
		var employee = this.getParameter('sysparm_emp');
		var user = new GlideRecord('sys_user');
		if(user.get(employee)) {
			var schedule = new GlideSchedule(user.getValue('schedule'));
			inSchedule = schedule.isInSchedule(startDate);
		}
		return inSchedule;
	},
	
	type: 'ScheduleUtils'
});

Catalog Client Script:

function onChange(control, oldValue, newValue, isLoading) {
	if (isLoading || newValue == '') {
		return;
	}
	
	var date = g_form.getValue('date');
	var user = g_form.getValue('u_user');

	var scheduleUtils = new GlideAjax('global.ScheduleUtils');
	scheduleUtils.addParam('sysparm_name', 'inUserSchedule');
	scheduleUtils.addParam('sysparm_date', date);
	scheduleUtils.addParam('sysparm_emp', user);
	scheduleUtils.getXMLAnswer(function(answer) {
		if(answer == false) {
			g_form.clearValue('u_hours');
		} else {
			g_form.showErrorBox('date', 'Is in schedule');
			g_form.setValue('u_hours', 4);
		}
	});
	
}

Hopefully the above will be enough for you to resolve your issue! Can you also double check the names of the variables on your form? the u_ prefix normally exists on user created tables and fields however it is not automatically added on catalog variables.