I am doing analysis of stale users in my environment and after identifying them, I need to purge them.What is the best practice to purge users from the user table without breaking anything?How to find any records in the system these about-to-be purge...
Hi all,I have a below requirement.When the state is “Closed Skipped” or “Closed Incomplete,” and the Parent REQ is closed, mark it as active, set the state to “Pending Approval,” in REQ restart the workflow, set the RITM state to 1, activate it, res...
I have two dev instances Washing DC (new & old). Old version in the search "incident" after banner frame click on "View bench" and click "Communicate" , Communication tasks click its showing data.But latest same way check in incident --> View bench -...
I have a requirement where I need to send the email as a part of flow. where I have a body which says'' Click here to view the request", in which I need to embed the link inside here.I have seen different questions on same, but I am confused what I n...
We are having an issue where some users can see the Response button when viewing a request, and some cannot. Our points of contact cannot seem to identify the issue. I need to apply the permission to view the Response button to everyone in a specific...
HI ALl,getting inbound email action with below format:EMail Body: Employee Name: XXXXXX;Employee number: 123456;i created flow designer for using inbound email action,created 2 variables :name: need to pass inbound email "Employee Name".NUmber : nee...
Hello team , how do i restrict multiline variable with 10words in catalog item ?
I have one catalog item in that 2 variables are there 'Duration' and 'Renewal Date' if we select the duration dropdown value as "1 Year, 6 Months, 5 Days" the Renewal Date should auto populate the date after "1 Year, 6 Months, 5 Days" Can any one he...
Hi,I'm seeing my work notes details are getting disappear from my Incident once I'm adding a work note the last one is getting disappear.How I can retrieve the older worknotes? Is there any table where I can find through the Incident number. I know '...
Hi, I have created requested for field its referenced to customer_contact table and also created another account field its referenced to customer_account table so i want to if i select user from requested for field to auto populate the accounts in ac...
We have a requirement to create a Survey Overview dashboardI want to include following reports:Survey ScoresSurvey Scores by Category (where the category is task.service)Regional Survey SubmissionsTop Survey ProvidersSurvey Score TrendsSurvey Submiss...
Hi , I have below requirement , where i need your help(I tried but did not work , so seeking help here):Process One: Create a BR 1. IFRequested for's Company does contain "INDIA"&Item requested is eitherABC or XYZ&Short Description says "Software L...
PFA screenshot. Is there a way to download export for only the rows which I have checked on any table?
Hello, Does anyone know if it's possible to only configure page route maps for specific record producers? Is there a way to do this instead of configuring it for an entire Service Portal? How might we go about this if not possible using page route ma...
Hello, When trying to directly transfer a primary ticket to another department using the Transfer UI Action from Universal Requests the transfer window hangs. I've verified that I can successfully transfer TO my scoped app, but not the other way arou...
