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Query Business rule

HelloA small query, if any one has see this on there environment happened any time We have a Query BR to restrict some Incident. When we moved this Production and this start updating some one ticket., lost if incident where were old got reopened Has ...

rajesh44853 by Tera Contributor
  • 431 Views
  • 5 replies
  • 0 helpfuls

Issue with mandatory field

Hi All, I have a field which is mandatory so as it should be but issue is that this field is with no value but field is no longer mandatory (no red)... what can be a reason? Thanks in advance for help! 

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Kasia5 by Tera Contributor
  • 240 Views
  • 4 replies
  • 0 helpfuls

Regarding Scheduled Report

Hi,I have created a conditional Scheduled Report to generate the report in every 3 months on every 1st day of the 3rd month.Now the requirement is to show the months dynamically for which the report is generated in every 3 months on the Scheduled Rep...

Appu2 by Tera Contributor
  • 238 Views
  • 2 replies
  • 0 helpfuls

Resolved! Check the deleted record log

Hi,In service now imp_user[import set table] contain some entry(record) whenever we load data inside this table, I want to know where I can check the log details and which user or scheduler is responsible for deleting the record in this table.Also pl...

shiva_gupta by Mega Contributor
  • 13532 Views
  • 7 replies
  • 3 helpfuls

ITSM & Guest Users

Hello, I'm new to ServiceNow and I was told that ITSM is typically not for use by non-authenticated users. Hence the primary existence of CSM.  However, I see there is the ability OOB for non-authenticated users to created incidents through email/inb...

tdigs by Tera Contributor
  • 952 Views
  • 4 replies
  • 0 helpfuls

Edit ritm variables on service portal

Hi Team,We have a requirement to edit variables in additional details section in portal after request submission..by default these fields are readonly and I have tried onload client script as well but it is not working.Can anyone help me on thisThank...

lucky6 by Tera Contributor
  • 585 Views
  • 5 replies
  • 0 helpfuls

Resolved! Create drop down field in incident table

Hi , --> Create Field "Point of Failure" Drop down 1.Internal to Core Network 2. External before 3. External at or after if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External...

How to configure Live Agent chat search results?

Hi Developers,How to display only specific knowledge articles in the Service Operation workspace Agent chat? For example, there are three categories: Software, Hardware, and Network. Now, agents should only be able to search for knowledge articles in...

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asrsharma07 by Tera Contributor
  • 244 Views
  • 1 replies
  • 0 helpfuls

SC task additional comments

Hi, when the SC task state is On Hold the activities are updated with two entries of additional comments and I came to know that is getting copied from RITM, any suggestions on how to restrict it? 

GBS by Tera Contributor
  • 476 Views
  • 3 replies
  • 0 helpfuls