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Search RITM by using Variable value in global search

Hi,I have a variable called Case ID for one of the catalog item and if I search Case ID then I should get corresponding RITM from global search. Any help on this would be greatly appreciated.Thanks in Advance!

Mr_X by Mega Guru
  • 337 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to search values from cmdb_ci table

Hi, I want to search records from table cmdb_ci and cmdb_ci_computer by name for example.Unfortunately it's not working after all of my ideas. Maybe someone know about how to achieve this     view form table perspective: I'm working right now on pers...

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DIVI_IT by Tera Contributor
  • 793 Views
  • 5 replies
  • 2 helpfuls

Resolved! how to add variable from business rule to email script

i got a list of managers in a variable in the business rule, and now i want to send a notification to the list of managers who stored in a variable with the email script how do it?in the email script (function runMailScript(/* GlideRecord */ current,...

nabeel55 by Tera Contributor
  • 443 Views
  • 3 replies
  • 2 helpfuls

Service Now Dashboard Monitoring Report

Hello Team,I'm just wondering if you could help me with my issue, i'm having a trouble with getting the right number for the reports that i will be using for forecasting. We've recently migrated from Cherwell Ticketing tool to Service Now (Vancouver)...

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vinvirtucio by Kilo Contributor
  • 1343 Views
  • 4 replies
  • 4 helpfuls

Move guided tours

Had someone part of our Problem Management Team create a Guided Tour in our Dev environment and we'd like to move it to Test and subsequently to Prod.   Is there a way to export/import a Guided Tour?   I attempted an export and then loaded it into th...

sgmartin by Kilo Guru
  • 3066 Views
  • 7 replies
  • 5 helpfuls

Catalog item: Dynamic price for variable

Hey everyone,I'm currently getting introduced to the Service Catalog and have begun creating some basic Catalog Items.I have a case where the customer would like to have a quantity discount on a service based on quantity selected.Example:<Generic Ser...