what role is needed to allow an agent to transfer a request from one assignment group to the another one? for example, i have a procurement assignment group and once the item is purchased and shipped, the ticket should be sent to the local tech (hel...
Hi All, In the agile board > Sprint planning, If I will click on Sprint and scroll down to related link named 'Burndown Chart' and click on it. It is showing the chart but half of it is not visible. Please see the screenshot below for reference: ...
All, my customer is trying to clean up some of their Groups and is asking about the best way to determine their usage. What would be the best way to determine if those Groups are being used as approvers, assignees, CI Owners, etc? AND if they are b...
I have problem with this issue. When I click edit button it show the error message, and info me to contact administrator. I have searched some docs in community, it told me that need to active plugin(com.snc.agent_workspace.itsm). And I have done thi...
We are trying to use email.addAddress() method for adding value to CC of email notification. But it is not working.cc address is neither shown on copied field nor on headers field When printing the value it is shown correct value Please find the code...
Hi all,i have to hide all fields on incident table when the incident is created by Digita.Ai and its assignment group is M2.digita.process other than some four fields(field A, b, c, D).i want to lock the whole incident form other than four fields(sho...
I have created a context named "Incident" on the Incident table. I have created a rule where I only ask the system to look for an Aplication Service an the user to have the role Itil. I have also created a Recommendation within that rule, an Attach K...
I am looking for help with a solution to a requirement. I need to make a catalog variable only visible to members of a specific group due to it containing sensitive data. The client does not want me creating new roles (I originally achieved this by u...
Hi: I want to change the fields displayed on a VTB card:How do I do that? Thank you!
Hi Team,Good evening, I have requirement like for ONE RITM We need to send the group of approval (TWO GROUP'S) any one group reject the send the group of approval to same group.. like until its approved we need to create a group of approval.... for t...
HI Team.I have created with script include below and to check if the login user is member of any one of the multiple groups and checking in UI action condition. But it is not working.Script Include:var check_escaltion_group_member = Class.create();ch...
The onAfter script is getting the user image from the thumbnailPhoto attribute in AD however this attribute is no longer being updated. This used to be updated when we had mailboxes on Exchange on-prem, however the images are now being updated in Ex...
Hello Team, Can anyone please help on thisWe have a functionality is when the Requests, RITM's, & tasks are assigning to "XYZ" assignment group then the Requests, RITM's, & tasks should be visible to "XYZ" only and the requests shouldn't visible to o...
Hi, I want to make it fields are editable If logged InUser is having the ITIL role and member of the current assignment group or assigned to in Incident table.I have written the below write ACL script and it's not working as expected. Could you pleas...
Hi, I have created two fields, one is category and another one is subcategory (Both are select box type) in catalog item so based on category choices and subcategory choices, assignment group should be populate in request, RITM and SCTASK forms after...
