Why system is allowing third party users in servienow?

ShobhikaR
Tera Contributor

‎03-13-2025 02:02 AM

In the system a third party user logged into our portal of some other company domain. We tried to replicate the issue in the lower env but we couldn't able to log in. Is there any OOB functionality so as to resolve this issue and prevent the allowing of third party user into our system. Can someone help me in this?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-13-2025 07:02 AM

Hi @ShobhikaR 

 

It’s simple: if a user has valid credentials and the correct instance URL, they can log in, whether it's a third-party service or an internal system. The case you mentioned seems to imply that the user must have the required username and password to log in. My concern is whether a user could still log in even without having a valid username and password.

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Mark Manders
Mega Patron

‎03-13-2025 07:07 AM

Not without knowing what exactly happened. And the fact that you can't reproduce it, makes it even more difficult. Depending on your setup, a user should only be allowed to login if he's known in the system. 

 

But we are lacking information about your setup and what exactly happened.


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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