Records Visibility

[NowTechie]

As a user, I want to only see incidents that are assigned to my group. So that I cannot see tickets assigned to other group. How to achieve this?

[Dr Atul G- LNG]

Hi @NowTechie 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

https://www.servicenow.com/community/sysadmin-forum/creating-user-group-with-restricted-access-to-in...

https://www.servicenow.com/community/developer-forum/how-can-i-limit-an-assignment-group-to-view-onl...

[Ankur Bawiskar · Accepted solution]

@NowTechie 

you can use query business rule on your table, get the groups to which logged in user belongs and then apply the query

Something like this

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var groups = new global.ArrayUtil().convertArray(gs.getUser().getMyGroups());
	current.addQuery('assignment_group','IN', groups.toString());

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[NowTechie]

Can we do this with Query ACL's?

[NowTechie]

@Ankur Bawiskar How can i restrict this BR to trigger for certain roles only?