Records Visibility

[David Boom]

As a user, I want to only see incidents that are assigned to my group. So that I cannot see tickets assigned to other group. How to achieve this?

[Dr Atul G- LNG]

Hi @David Boom 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790987

https://www.servicenow.com/community/sysadmin-forum/creating-user-group-with-restricted-access-to-in...

https://www.servicenow.com/community/developer-forum/how-can-i-limit-an-assignment-group-to-view-onl...

[Ankur Bawiskar · Accepted solution]

@David Boom 

you can use query business rule on your table, get the groups to which logged in user belongs and then apply the query

Something like this

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	var groups = new global.ArrayUtil().convertArray(gs.getUser().getMyGroups());
	current.addQuery('assignment_group','IN', groups.toString());

})(current, previous);

If my response helped please mark it correct and close the thread so that it benefits future readers.

[David Boom]

Can we do this with Query ACL's?

[David Boom]

@Ankur Bawiskar How can i restrict this BR to trigger for certain roles only?