Without approving the RITM in business application record is updating

abbasshaik4
Tera Sage

3 weeks ago

Hi Community,

 

without approving the RITM Business application record is updating the install status to implementing and operational status to retired and when i checked in the audit history it is showing as updated by system.

 

I have checked the flow designer no issues in flow designer and i checked the business rules, scripts, etc there is no related scripts running on it. I have attached the screenshot, please check and suggest me on this how to fix this issue. does any faced kind of the issue?

abbasshaik4_0-1790603917760.pngabbasshaik4_1-1790604003800.pngabbasshaik4_2-1790604011476.png

 

Thanks & Regards,

Abbas Shaik

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7 REPLIES 7

Vishal Jaswal
Tera Sage
In response to abbasshaik4

3 weeks ago

I would recommend to reach out to ServiceNow support via HI Case because they use Splunk (I guess) to collect instance logs and maybe they could tell what all executed based upon the timestamp when status updated 


Hope that helps!
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abbasshaik4
Tera Sage

3 weeks ago

Hello @Ankur Bawiskar , @Dr Atul - LNG , could you please assist ?

 

Thanks,

Abbas

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Dr Atul - LNG
Tera Patron
In response to abbasshaik4

3 weeks ago

These are fairly common issues nowadays. It would be better to log a Support Case with ServiceNow, as there isn’t a reliable way for us to determine the root cause from our side.

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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