Work notes capturing twice , I want to remove above one

Gopi12
Tera Contributor

Hi All,


Work notes capturing twice on form , how we can remove above work notes on form?

 

Gopi12_0-1744725126035.png

 

Thanks & Regards,

Gopi K.

 

4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Gopi12 

The ones above are not actually Worknotes; they look more like history. Can you go to the form layout and check which field has been added that's showing on the screen related to this?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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Hi @Dr Atul G- LNG ,

Thanks for the quick response..!

in list layout i can see only two fields.

Gopi12_0-1744737677429.png

 

Thanks,

 

Hi @Gopi12 

Please check the form to see if there is any field named "Worknotes List." It might be under a section or within the form itself. Since it’s the first portion of the Worknotes list, please check and remove it from the form layout.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron
Tera Patron

@Gopi12 

I agree with Atul here.

Check the form layout for that view.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader