Work notes capturing twice , I want to remove above one
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04-15-2025 06:53 AM
Hi All,
Work notes capturing twice on form , how we can remove above work notes on form?
Thanks & Regards,
Gopi K.
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04-15-2025 06:55 AM
Hi @Gopi12
The ones above are not actually Worknotes; they look more like history. Can you go to the form layout and check which field has been added that's showing on the screen related to this?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-15-2025 10:23 AM
Hi @Dr Atul G- LNG ,
Thanks for the quick response..!
in list layout i can see only two fields.
Thanks,
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04-16-2025 09:34 AM
Hi @Gopi12
Please check the form to see if there is any field named "Worknotes List." It might be under a section or within the form itself. Since it’s the first portion of the Worknotes list, please check and remove it from the form layout.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-15-2025 07:20 AM
I agree with Atul here.
Check the form layout for that view.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader