Work Notes field hidden in ServiceNow operations workspace while creating incident

rahul gupta6 · 3 weeks ago

Hi Community,

While creating new incident in ServiceNow operations workspace, the work notes field doesn't show up.

Referred to below link but still it is not visible

https://www.servicenow.com/community/incident-management-sow-forum/several-fields-hidden-in-the-new-...

Kindly help.

AndersBGS · 3 weeks ago

Hi @rahul gupta6

But. why do you want work notes during creation of the incident? Work notes is primarily meant after creation.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

rahul gupta6 · 3 weeks ago

Hi Anders,

We need to apply template while creating new incident and template has work notes pre populated.

We need to be able to change it before submitting incident (new) record based on requirement.