Work Notes field hidden in ServiceNow operations workspace while creating incident

rahul gupta6
Tera Contributor

‎08-19-2026 10:12 AM

Hi Community,

 

While creating new incident  in ServiceNow operations workspace, the work notes field doesn't show up.

 

Referred to below link but still it is not visible

https://www.servicenow.com/community/incident-management-sow-forum/several-fields-hidden-in-the-new-...

 

Kindly help.

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2 REPLIES 2

AndersBGS
Tera Patron

‎08-19-2026 01:23 PM

Hi @rahul gupta6 

 

But. why do you want work notes during creation of the incident? Work notes is primarily meant after creation.

 

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rahul gupta6
Tera Contributor
In response to AndersBGS

‎08-19-2026 09:54 PM

Hi Anders,

 

We need to apply template while creating new incident and template has work notes pre populated.

 

We need to be able to change it before submitting incident (new) record based on requirement.

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