workflow approvals should create

[sinu2]

 There is a catalog item and in that there are 2 fields one is "group name" referring to group table and another one is radio buttons field (select_action) conatins 4 options​‌

if "select_action" variable selected "update approval deputies" or "update mailbox" then approval should goes to selected group manager.​‌

if "select action" variable selectes "deactivate a group" or "other" then two approvals should create ​‌

1. group manager approval and second approval is "L2 group approval"​‌

if group does not have manager then the entore request should be cancelled.​‌

how can i achieve this in workflow.

(backened names )

if (axa_sesd_select_action_var = Update approval deputies OR Update Mailbox)
then only group manager approval (the group selected in the above field)
if(axa_sesd_select_action_var = Desactivate a group OR Other)

then 2 approvals should trigger

one is selected group manager approval and second one is default group (L2 group)

if selected group does not have manager then request should be cancelled.

[Ankur Bawiskar]

@sinu2 

it's an easy requirement.

what did you start with and where are you stuck?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[sinu2]

HI @Ankur Bawiskar ,

I have written a approver user script but no approvals are triggering

answer = [];
var groupName = current.variables.axa_sesd_group_name_var;
var grp = new GlideRecord('sys_user_group');



if (grp.get(groupName)) {



    if (!grp.manager) {



        current.state = 4;



        current.work_notes = "Selected group has no manager.";



        current.update();



        answer = [];



        return;



    }



    answer.push(grp.manager.toString());



    var action = current.variables.axa_sesd_select_action_var + '';



    if (action == 'Desactivate a group' || action == 'Other') {



        // L2 approver user sys_id



        answer.push('981c4bbd87b0c6908530fd99cebb35e6');



    }



}

please suggest what is wrong here

[Ankur Bawiskar]

@sinu2 

my thoughts

-> Use getDisplayValue() or ensure you compare against the actual choice values (not labels).

-> Use toString() on the manager reference.

-> Don’t manually set state = 4 inside the approver script; instead, let the workflow handle cancellation when no approvers are returned.

try this

// Approver User Script (Advanced Approval - User activity)
answer = [];

var groupName = current.variables.axa_sesd_group_name_var; // sys_id of sys_user_group
if (!groupName) {
    // No group selected -> no approvers
    return;
}

var grp = new GlideRecord('sys_user_group');
if (!grp.get(groupName)) {
    // Group not found -> no approvers
    return;
}

// If group has no manager, return no approvers (workflow will cancel later)
if (!grp.manager) {
    // Do NOT set state here; just return empty answer
    return;
}

// Add group manager as first approver
answer.push(grp.manager.toString());

// Get selected action (ensure you compare with the actual choice values)
var action = current.variables.axa_sesd_select_action_var + '';

// Adjust these values to match your choice list values (not labels)
// Example: if your choice values are: update_deputies, update_mailbox, deactivate_group, other
if (action == 'Desactivate a group' || action == 'Other') {
    // L2 approver sys_id
    var l2Approver = '981c4bbd87b0c6908530fd99cebb35e6';
    answer.push(l2Approver);
}

// answer now contains 1 or 2 approvers

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Hemanth M]

Hi @sinu2 ,

Are you using a flow designer flow or a workflow? , we would recommend to you use flow and below is the high level flow logic.

Hope it helps!