- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2019 04:49 AM
Hi everyone,
I could use some help with this issue.
Here is what I'm trying to do:
Goal: Create a change record after a catalog task is completed and store the change # in the catalog task. Do not continue the workflow until the catalog task AND change are closed.
Current solution:
Within the workflow, after the Catalog Task activity, I added a Create Task activity that creates the change and clicked "Wait for completion". This will allow the workflow to proceed when the change closes.
Issue with above solution: I need to store the change number (not the Sys ID) in the catalog task description within the Create Task activity but it doesn't seem to be available because I can't determine when the change is committed to the database.
Another idea I thought about using was the Wait for Condition activity but that only applies when the record (in this case, the requested item) is updated so that won't work.
Any suggestions on how to store the change number into the catalog task?
Solved! Go to Solution.
- Labels:
-
Service Catalog

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2019 08:23 AM
I used task.number in create task activity script and it works for me. It did give me the task #.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-04-2019 02:33 PM
Did you try the solution provided above
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-06-2019 07:40 AM
After some trial and error, I found that I did this:
workflow.scratchpad.sys_id = task.sys_id
workflow.scratchpad.changeNum = task.number
I discovered that if I do workflow.warn(task.number) in the same activity, the result is "". But, if I do workflow.warn(workflow.scratchpad.changeNum) in the next activity that runs after the activity that sets the scratchpad, it displays the Change Number.
Odd but yet it works.