I have a customer that subscribed for ITSM Pro licences that comes with 1 Agile Team license (PROD12492). 1. How can customer activate the plugins? 2. What are the typical use cases and features available? Thank you.
Hi, If ticket is assigned to inactive user, push the ticket back to open / new state , remove the assigned to user, add a work note stating assigned to is inactive hence assigned back to the assignment group (Incident and Request) How to achieve this...
HiHow to assign automatically Assignment Group based on Category by using Before Business Rules (Scripting).If Category is Software, then Assignment Group should be Software andIf Category is Hardware, then Assignment Group should be Hardware andIf C...
I'm getting this weird behavior out of my Knowledge article templates. When I create an article off a template and leave several fields blank, this publishes correctly, and those empty fields do not appear (as desired). When I make revisions to the a...
hi alli want to create a report on average time taken by a assignment group to resolve each incident which are assigned to them in a week can any one provide relevent solution for this
Good afternoon Hive Mind I wondered if anyone could help me add a column to the OOB Change Schedule? It's a great tool to visualise the calendar but would be much more useful if the short description was presented in the main columns instead of havi...
How can I populate all variables in the notification from the submitted catalog item. I tried updating it with email script but the variables are not getting populated.
Hi Everyone,I have encountered with an issue that when we attach an attachment in a record producer it is showing two attachments on the work notes how can we restrict this behavior in ServiceNow can anyone have an idea or encountered the same before...
in Record producer - subcategory choices on service portal is available for 2 languages , and for other user languages the subcategory choices is not showing up. i want to set sub category choices in english for the users for other language. so they ...
Incident's assigned to the 'x' and 'y' groups should not follow the Incident Auto-Closure property and should remain in Resolved State until manually closed .For my incident table there is one property enabled which auto close incident after 12 days ...
On our instance, we now also want to start using change management, but we are facing some challenges.It appears that tasks created from the "Change request - Normal change tasks" workflow are being created from both the flow designer and workflow ed...
Hi,What are roles required to view subscribed articles?ex: As a Knowledge manager/owner want to see who all subscribed to Knowledge articles under their Knowledge bases. All subscription entries are storing in 'sn_actsub_subobject_stream' table. Than...
Hi Team, In a catalog item, we have configured the meta as "change,name change,change name,name".If we search with any of the meta data in service portal in our non-prod instance its working as expected. But in PROD, it's not working if search with t...
Evening all, We are trying to send through multi line descripts and work notes through a rest integration but it is not landing with the breaks the other side. Script and screenshot below. Any help as always, most appreciated. description = current.d...
Hi All,We have a catalog item, it has two variables. One is date type variable and second one is choice type variable. We need to populate the date type variable with1. 28 days from today date when choice value is critical from second variable.2. 30 ...
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