We have a long standing incident open (Nearly 18 months now). The incident was long ago resolved by workaround, and has reoccured a number of times, with each being resolved. The root cause is still being investigated. I am encouraging the resolver g...
Hi All, Propose a Standard Change template in change request is not working.When I am clicking on this it is showing me this errorPlease help in this. Thanks,Sam
In the below ServiceNow script business rule if emailbody contains any HTML entities then it needs to be converted to corresponding original characters how?var emailbody = current.u_email_body;i.e : like for @ I am getting value as @ in emailbod...
Hi All,I have a function in a script include which I want to call in a on change client script to retrieve if the requested for user has IT Hardware department as his department . And if he has IT hardware department then make few fields on the form...
Hi,I have a requirement where I need to restrict visibility to itil users, of Incidents assigned to HR groups.I believe this can be achieved by ACL and Query BR. Can anyone help me with achieve this?
For one of the requests an approval triggered to wrong owner. So, we have changed the owner to correct one in the table and tried to click on Nudge to retrigger the approval. But the approval record on request still shows the old name.Can anyone help...
Hi All Can we use Flow designer for Knowledge Management and if we can use flow designer ...how to use Flow designer instead of Out of the box workflow ?
Hi, We have created a catalog item. Users have to upload the excel sheet in the attachment before submitting the request. Once request is submitted , it will validate the excel and child RITMS will be created . Note: number of user records in the exc...
We are planning to migrate two ServiceNow instances within the same organisation, both primarily used for ITSM and CSM. We will be migrating data from instance A to instance B. Although there are many posts on this topic, I am looking for some struct...
Hi ,I need a fix script implemented to check if the tasks are closed complete/incomplete and move forward to close the respective RITM and Request ? Thank you.
I am exploring options for a password storage solution. I observed there are 2 data types PasswordPassword2I was unable to find any documentaion on this. Has somebody used these fields or built a solution for password storage?Interested to hear any l...
Hey all. We have our INC SLAs set up and notifying; I was able to customize that without issue, but I'm trying to apply the same practices to the RITM list and I realized I have a couple of actual scenarios to SLA: RITM is opened with 0 approvers; im...
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
We have recently installed the KCS plugin at our location, and are trying to get out KB set up. However, we noticed that the create knowledge feature isn't available until an incident has been resolved. Our issue with this is this only gives us 7 day...
Helloi I have a request from a client they have an existing dashboard with widgets etcthey want to add a TAB which lists urls/hyperlinks to internal wiki sites etc (non ServiceNow tables) these urls/hyperlinks all users can get to once clicked..I hav...
