Worknotes should be poplated to KB Article Link instead of Article body

[VanamaA]

Hi Team,

When we are attaching Knowledge article to an Incident/SCTASK,it is updating full article in work_notes .I just want Article link to be updated instead of full article.Any suggestions?

[AnjalPDijo]

Hello @VanamaA ,
Please go through this to see if it helps: Link to Knowledge article in work notes, not entir... - ServiceNow Community

Best Regards, 
Anjal

[VanamaA]

Hi @AnjalPDijo ,

I have reviewed the entire thread, however, I could not find a solution provided anywhere in that article.

Thanks ,

Akhil

[Ankur Bawiskar]

@VanamaA 

do you want to do this for native or workspace?

check these

Knowledge Article not getting copied into worknotes after Upgrade 

Specify field to add a knowledge article attach note

Link to Knowledge article in work notes, not entire content 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[VanamaA]

Hi @Ankur Bawiskar 

I want this for Native. 

For workspace this is working fine.

Thanks,

Akhil