You must link an Incident to an Emergency Change in the "Incidents Fixed by Change" tab at the bottom

[ServiceNow Use6]

Hi,

I am creating a brand new Emergency Change and when I was creating one, when I click on Request for Approval, I am getting this error. You must link an Incident to an Emergency Change in the "Incidents Fixed by Change" tab at the bottom. Why should link an incident anyway? Kindly help.

Regards

Suman P.

[Anil Lande]

Hi,

This is as per ITIL process, for any Emergency change there should be some High priority incident associated with it which need immediate fix.

I guess OOB change management process made it mandatory to associate incidents as per ITIL best practices.

Thanks,
Anil Lande

[Anil Lande]

If this is your organization instance then you can always connect internally to know process and get answers to your process related queries because process can vary organizations to organization.

[ServiceNow Use6]

Hi @Anil Lande , @Ankur Bawiskar , @Mark Roethof 

My team lead said, 

the 'rfc' column on the incident. If you put a change in the incident in that column, it will automatically populate in that "Incidents fixed by change"

How do I do it?

Regards

Suman P.

[Anil Lande · Accepted solution]

Hi,

You can associate more than one incidents with change by below:

1. Open Incident which you want to map with change request.

2. Scroll to Related records tab and update the Change request field with your change number.

 

Also you can add incidents by clicking on edit button in 'Incidents fixed by Change' related list.

Thanks,
Anil Lande