ZenDesk to ServiceNow Migration from scratch

[shri85]

Hi,
We have a plan to migrate Zendesk to ServiceNow and I have never done from scratch, so please provide some inputs like what all I need to consider while implementing.

 Currently ZenDesk using these features and need to implement the same in ServicENow

1.   Email to Incident creation.

2.  Macros - Templates/Quick Responses option

3.  Reporting & Dashboards - Performance Analytics / standard reporting.? 

4.  SLAs, assignment rules, business rules, workflows are native in ServiceNow.  

5.   Alerts/notifications possible (Slack, OpsGenie via webhooks).

6.   Knowledge Base/Help Center - Help Center with AI search   

7.   Zendesk- Jira integration for engineering tickets.   

Regards,

Shri

[kaushal_snow]

@shri85 ,

check this out - 

https://www.servicenow.com/community/architect-forum/zendesk-to-servicenow-migration-approach/td-p/3...

https://zendesk-export.com/zendesk-to-servicenow-migration/

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