K22 NYC - ServiceNow FUNdamentals

[LS7]

---

Welcome to Knowledge 22 and ServiceNow Fundamentals!!

We are using this Article for a few different functions

• 1: to introduce yourself and connect with others
• 2: ask questions and get answers
• 3: and anything else you want

Instance Reservation URL: https://clabs.link/snf-may-883

Instance admin password: snf-may-883

[xianoh]

Hello everyone, 

Christian Oh - Principal Technical Trainer from the DC Metro area. Feel free to connect with me and any of us via LinkedIn 

Excited to be here at Knowledge 2022!

[stevenschuler]

Hi, everyone....I'm Steve Schuler.  I am a senior technical trainer for ServiceNow spending the majority of my time in the ITOM space.  I teach CMDB Fundamentals, Discovery, Service Mapping,...just to name a few.  I will assisting Andrew through this ServiceNow Fundamentals session, so let me know if you have any questions and I will happy to assist.  Have fun!

[Brad1]

Hello all,

I am Brad Toney, a Senior Technical Trainer with ServiceNow.

I have been doing technical training for over 20 years. 

I teach in the ITOM and ITAM space, Cloud Provisioning and Governance, CMDB, SAM and HAM.

Please feel free to reach out if you have any questions.

[Riley Clampitt]

Good Morning all! My name is Riley Clampitt I am a SR Technical Trainer here with ServiceNow. I typically teach ServiceNow Fundamentals, HR Fundamentals, Performance Analytics Fundamentals, Customer Service Fundamentals, and multiple SN workshops.  Here to serve and  help...I am very happy to have you in K22!

[LS7]

Good morning. My name is Laura Stremler. I'm a Principal Technical Trainer with ServiceNow, based out of San Diego. I've been with SN for 7+ years, and have been teaching and training for decades. Looking forward to our time together here at Knowledge. Glad you are here! 

[Shelia Johnson]

I would like to receive a copy of the slides.

[Brad1]

Shelia, the slides are in your ebook. Hope this helps you.

[stevenschuler]

Are workspaces available in the ServiceNow Store? 

The answer?  Well, YES...of course.  If you go to the store, simply search for "workspace" and a variety of prebuilt workspaces are available for your particular need.  For more information regarding workspaces, go HERE.

[Hayley Calarco]

Hello, my name is Hayley and I am an HR Operations Manager at Dollar General, located in Nashville TN. I’ve been using ServiceNow as an administrator for about 6 months. Anyone else in HR?

[LS7]

ServiceNow Fundamentals Certification Resources:

Exam Specifications

Certification FAQ

ServiceNow Certified System Administrator learning path

 

Additional Platform Information Resources:

ServiceNow Foundations videos = 28 videos in the playlist (~3 hours 15 minutes)

ServiceNow Essentials = 13 videos in the playlist (~1 hour 40 minutes)

TechNow episode list = TechNow is the web series for ServiceNow developers and admins on a variety of Now Platform topics. The monthly series covers everything from platform features in the latest release to best practices. Whether you are new to ServiceNow or have years of experience, you’re sure to learn something from the TechNow team. 

Learning Plans on the Developer Portal

[Lauren Methena]

Hello, all! My name is Lauren Methena, and I'm a knowledge manager on the HR side for Dominion Energy. I work from Richmond, VA. I do a combination of content management/wrangling and technical process-related work within ServiceNow. 

Would love to connect with other knowledge managers who are doing a combination of technical and content work for their companies. Always wanting to share best practices, as well as tips and tricks. I'm easy to reach on LinkedIn.

Looking forward to Knowledge 22! Hope you all have a great conference!

[Brad1]

Question: What is the benefit for not making all tables extendable ? 

There may be instance that you don't want a table to be extended.

Child table records get added to the parent table.

If you only want the records in a table to be ones that are explicitly entered into it, then the table needs to be non extendible. 

[xianoh]

http://developer.servicenow.com

[Yessi]

Hi Hayley, 

Yessi here! I'm a Global HR Systems Analyst at Latham & Watkins. We recently implemented ServiceNow HRSD and I'm one of the Sys/HR Admins. Happy to connect below is my profile.

My LinkedIn Profile

[LS7]

Common Service Data Model (CSDM) resources

CSDM version 4.0 white paper - draft

CSDM videos - from Data Foundations playlist

CSDM: How to get there

Common Service Data Model - Product Documentation

Common Service Data Model (CSDM) 3.0 Fundamentals (on-demand course = 2 hours 30 min)

[LS7]

Process Automation Tools

Flow Designer Essentials (~13 hours = on-demand course) - pre-req for the micro-certification

Integration Hub Essentials (~5 hours = on-demand course) - pre-req for the micro-certification

Process Automation Designer documentation 

Intro to Playbooks and Process Automation Designer (~1 hour on-demand course)

Intro to Playbooks and Process Automation Designer - San Diego release (~1 hour on-demand course)

[asifnoor]

Hello Everyone,

I am Mohammad Asif, community MVP 2022. I am excited to be here at Knowledge 2022. 

Feel free to connect with me at asif.mohammad@nowxperts.de

[stevenschuler]

Brad!!!  Miss you, man.  Welcome to the forum.

[stevenschuler]

Sheila,

The ebook is your copy of the presentation (with annotation) that you can follow along with. Unfortunately, we do not have a PDF nor PPT that we can distribute.