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05-04-2019
10:30 PM
Session Code: LAB0535
Presenter(s): Tom, Sebastien
Company(s): ServiceNow, ServiceNow
Abstract:
Would it surprise you to learn that your customers prefer self-service? Are you familiar with all the self-service capabilities Customer Service Management (CSM) has to offer? Attend this lab to learn and work hands-on with the service portal, virtual agent, service catalog, knowledge management, and communities — and take this knowledge back to start your next project.
URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB0535
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