Service Management is not so much so about having the best technology, the best devices, or just Serving End users. It is about managing your customers’ expectations and needs. This means delivering superior Customer experience - more precisely deliver a consumer-world, on-demand, as-imagined experience in a short time span.
As Global Leaders in Technology led transformation & pioneers of the Global Delivery model, Infosys believes ServiceNow is the core platform that can turbocharge this transformation. Infosys and ServiceNow ESM Cafe delivers a solution for every aspect of the Enterprise, spanning across ServiceNow domains of IT & Beyond IT, with pre-configured Solutions that saves up to 30-40% of Implementation effort
Visit our booth # 1200 at Knowledge18 to explore solutions across ITSM, CSM, Security Operations, ITBM, Orchestration as well as Unique Industry Vertical Solutions.
Service Excellence with ITSM
- Enterprise Service Management Café (Plug and Play accelerator)
- Consumerize User Experience
- Over 500+ User Stories, 100+ Service Catalogs and Workflows
- Best Practice Project artefacts - Business requirement document, Process narratives, technical documents and training guides
Simplification & Consolidation of HR Services
- Plug and Play Solutions
- Dedicated ServiceNow HR practice with immense Domain expertise
Digitalize Customer Service Experience with CSM
- Personalize Service Management
- Simplified Workflow Management
- Total Transparency CMDB and Asset Management
- Dedicated ServiceNow CSM Practice
Innovation and Automation
- Innovation and Alignment
- Automated Test Factory
- AI based Chat Bots
- IoT and AR
- AI and Automation
Expanding Enterprise Eco-System Beyond IT
- Dedicated practice for Beyond IT
- Ready to deploy solutions for IT and Beyond
- Domain expertise in GRC, Security Ops, APM, PPM, Demand and Cloud Infra
- Industry Vertical Solutions
Come over, we'd love to chat with you !
