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Session Code: LAB0698
Presenter(s): Jeevan Anand, Andy
Company(s): ServiceNow, ServiceNow
Abstract:
Achieve better incident and request management with Agent Workspace and Agent Assist from ServiceNow. Join us to learn about Agent Workspace – a command center to help service desk agents prioritize and act rapidly with everything they need in one place. There is higher agent productivity as they consistently collaborate with users across channels such as Slack and Microsoft teams, use activity streams to keep latest updates in view, and accelerate resolution with machine learning and contextual help.
URL: https://developer.servicenow.com/app.do#!/event/knowledge19/LAB0698
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