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Session Code: BRE0696
Presenter(s): Dylan, Glenn, Amber
Company(s): Blizzard Entertainment, Blizzard Entertainment, Blizzard Entertainment
Abstract:
Blizzard Entertainment is a global company that receives hundreds of packages each day, from event and IT equipment to an employee's mail. They were on an unsupported legacy platform managing an increasing volume of packages being received to their offices. When exploring third-party alternatives, they found none that met the Blizzard polish or fit their needs. The corporate applications team banded together with a designer, product owner, and engineer to implement Payload Builder — a custom app on the Now Platform — to manage exploding mail package volumes.
Attendees will learn how Blizzard built an independent workflow application on the Now Platform that is reliable, polished, and globally scalable. The application is integrated with barcode scanners to support facilities staff in rapidly receiving packages and distribution. This approach leverages platform capabilities such as reporting, email notifications, Service Portal, and a mobile interface. Come join us to learn how designers, product owners, and engineers can maximize the Now Platform.
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