kathymckinney
ServiceNow Employee
ServiceNow Employee

by Patricia Grant

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At ServiceNow, we like to say that we “drink our own champagne.” What does that mean? It means that we use our products to run our own business. We consider ourselves to be Customer Zero, the first enterprise to implement ServiceNow innovations before we make them available to the public. We call this Now on Now. This year at Knowledge18, you can see more than 30 demonstrations of Now on Now implementations presented by the experts who created them.

If you’ll be at Knowledge18, be sure to stop by the Now on Now booth in the Knowledge Pavilion to meet the experts, ask questions, and see real-world examples of how ServiceNow is making work, work better for people.

Visit us in the Pavilion on Tuesday, May 8 from 10:00 a.m. to 5:00 p.m.; and Wednesday, May 9 and Thursday, May 10, from 10:00 a.m. to 5:00 p.m. (unless indicated otherwise below). We’re excited to show you how we “drink our own champagne.”

Here’s the full lineup of Now on Now demos:

Integrated Service Delivery

IT Business Management Station

  • Project and Portfolio Management (PPM)
  • Financial Planning
  • Resource Management
  • Release Management

IT Operations Management Station

  • Discovery
  • Event Management
  • Service Mapping
  • Orchestration
  • CMDB
  • Cloud Management

IT Service Management Station

  • Incident Management
  • Problem Management
  • Change Management
  • Crisis Management – Employee Outreach

Security Operations Station  

Tuesday, May 8, 1:00 p.m.—7:00 p.m., Wednesday, May 9, Noon—2:30 p.m., and Thursday, May 10, 10:00 a.m.—Noon, and 2:30 p.m.—5:00 p.m.

  • Security Incident Response
  • Vulnerability Response

GRC Station

Tuesday, May 8, 10:00 a.m. —1:00 p.m. and 4:00 p.m. —7:00 p.m., Wednesday, May 9, 10:00 a.m.—Noon, 2:30 p.m.—5:00 p.m., and Thursday, May 10, Noon— 2:30 p.m.

  • Policy and Compliance
  • Risk Management
  • Audit Management

Consumerized User Experience

Human Resources Station

Tuesday, May 8, 10:00 a.m.—1:00 p.m., and 4:00 p.m.—7:00 p.m., Wednesday, May 9, Noon—2:30 p.m., and Thursday, May 10, 10:00 a.m.—Noon, and 2:30 p.m.—5:00 p.m.

  • Enterprise Onboarding
  • Case and Knowledge Management

Tuesday, May 8, 10:00 a.m.—1:00 p.m. and 4:00—7:00 p.m., Wednesday, May 9, noon-2:30, Noon—2:30 p.m., Thursday, May 10, 10:00 a.m.—Noon and 2:30 p.m.—5:00 p.m.

Customer Service Station

  • Community
  • Knowledge Management

Tuesday, May 8, 1:00 p.m.—7:00 p.m., Wednesday, May 9, 10:00 a.m.—Noon and  2:30-5, Thursday 5/10 noon-2:30

Intelligent Apps Station

  • Financial Close Management
  • Stock Preapproval
  • Partner Portal
  • Asset Financial Management

Tuesday, May 8, 10:00 a.m.—1:00 p.m. and 4:00 p.m.—7:00 p.m., Wednesday, May 9, 10:00 a.m.—Noon and 2:30 p.m.—5:00 p.m., and Thursday, May 10, Noon—2:30 p.m.

Performance Analytics Station

Tuesday, May 8, 1:00 p.m.—7:00 p.m., Wednesday, May 9, Noon—2:30 p.m., Thursday, May 10,10:00 a.m.—Noon and 2:30 p.m.—5:00 p.m.

Employee Portal Station

  • Service Portal and Search
  • Mobile
  • Approval Central

Innovation Zone Station

  • Automation and Machine Learning
  • IoT
  • Virtual Agent

In addition to the demos on the show floor, Now on Now will be presenting 15 breakout speaker sessions and panels. These popular events are filling up fast, so be sure to reserve your spot. Browse the Knowledge18 catalog to see the full list of speakers and sessions.

Want to learn more? Visit the Now on Now blog.

Find out about everything going on at Knowledge18 https://knowledge.servicenow.com/

Help spread our Now on Now story by posting a tweet, blog, photo or video about your experience at one of our Now on Now Sessions or a demo at our Now on Now Pavilion booth with #Know18 #ServiceNow #NowOnNow

 Topics: NowOnNow ServiceNow ITOM ITBM GRC SecOps CSM HR IntelligentApps DigitalTransformation