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05-25-2021
09:30 PM
Session Code: THS3078
Presenter(s): Janene Casella
Company(s): ServiceNow
Abstract: Nothing is more frustrating to a customer when a technician has to come out multiple times because they don't have the right skills, tools, or equipment to do the work. Learn how using skill and part requirements with Dynamic Scheduling and Central Dispatch in ServiceNow Field Service Management ensures the most qualified technician is assigned in order to complete the task in as little time as possible.
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