Complete work the first time: Scheduling the most qualified field service tech

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Session Code: THS3078

Presenter(s): Janene Casella

Company(s): ServiceNow

Abstract: Nothing is more frustrating to a customer when a technician has to come out multiple times because they don't have the right skills, tools, or equipment to do the work. Learn how using skill and part requirements with Dynamic Scheduling and Central Dispatch in ServiceNow Field Service Management ensures the most qualified technician is assigned in order to complete the task in as little time as possible.