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Session Code: BRE1266
Presenter(s): Cara, Elaine
Company(s): Cerner Corporation, Cerner Corporation
Abstract:
Cerner is a leader in the healthcare IT industry with more than 28,000 associates located globally. Cerner was looking for a tool for their consumer support that was easily configurable, flexible, provided omni-channel, and had tight integration with knowledge, problem, and case. In 2018, Cerner deployed Customer Service Management to help personalize their consumer experience and expand their contact channels. In this session, Cerner will share how they quickly implemented and improved the consumer support experience with self-service and chat — all while maintaining client satisfaction.
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