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Session Code: CSS0161
Presenter(s): Randy
Company(s): Concurrency
Abstract:
ServiceNow is not just about infrastructure management and service operation— it can also be brought into the executive suite to engage executive sponsors to drive change and remove roadblocks. Come to this session to see how a five step approach, combined with simple ServiceNow extensions, can provide solutions that move ServiceNow into the boardroom, support executive decisions and investments, manage IT as a portfolio of service investments, align project investments to business strategies, and provide executive level metrics and dashboards. Learn how these have been able to unlock transparency of costs and operating performance to support executive decision making at the highest levels and generate business outcomes that created significant value.
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