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Session Code: THS1614
Presenter(s): Alicia Whitney
Company(s): Franciscan Alliance Inc
Abstract: ServiceNow didn’t fail us. We failed ServiceNow. When we implemented Project Portfolio Management, our goal was data visibility. However, we weren’t prepared for the numbers. How 17 active projects had planned end dates in 2017. Or how 49 project managers never used status reports, even 6 months after go-live. Strong system, moderate people. How can you strengthen people? We strengthened our team by partnering education with compliance. Working with leadership, we determined marks we needed meet - like bi-weekly status reports - and trained to those marks - how to find projects due for a status. On-demand training, coupled with data monitoring, prepared us for success and therefore, numbers are improving and aligning to business goals.
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