Not applicable
Options
- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
05-25-2021
09:29 PM
Session Code: BRE2784
Presenter(s): Brenton Jones
Company(s): Keurig Dr Pepper
Abstract: Continuous Improvement Team established to ensure the ongoing success of KDPs' Digital Transformation Primary objectives: •Continued enterprise wide productivity improvement Scope of Team: 1. Analytics to ensure proper staffing & meeting SLA’s 2. Ensuring enhancements are being utilized to increase productivity and improve the employee experience 3. Maintaining KB to provides accurate & appropriate responses. 4. Quickly automating new case types 5. Updating HR Announcements & adding Quick links 6. Managing Service Recovery
Labels:
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
