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Session Code: BRE1717
Presenter(s): Pamela, Liz, Mitchell
Company(s): KPMG, KPMG LLP, KPMG LLP
Abstract:
Enterprise Service Management (ESM) is a framework for providing a consistent, streamlined employee experience from request to receipt of services. The framework spans design, delivery, and management of all corporate services across the breadth of the enterprise and is based on leveraging ServiceNow as the underlying connected, consumer grade technology platform. ESM is taking hold, initially within individual functional areas, but increasingly as a consistent way to deliver and optimize complex, interconnected Global Business Services (GBS). KPMG’s Powered ESM solution combines people, process, and platform aspects to transform the experience, delivery and service of GBS functions – IT, finance, HR, legal, marketing, procurement, and more. Join this session to learn more about how to transform employee experience and support across corporate services.
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