Hi everyone,
I wanted to share something helpful for those of you who are just starting your ServiceNow journey, especially if you’re coming in with zero IT experience.
When I first got started, I came from a completely different background and didn’t even know what ITSM stood for. The learning curve felt steep, and most resources I found assumed you already had a tech foundation. If that sounds familiar, you’re not alone.
To make things easier for others like me, I created a complete ServiceNow beginner roadmap to learning ServiceNow, including how to sign up for a developer instance, understand the core modules (like Incident, Problem, and Change), and gradually build confidence through hands-on practice.
If you or someone you know is just getting started, feel free to check out the full ServiceNow Learning Roadmap playlist on YouTube. I’ve broken it down into simple steps to help you go from confusion to confidence.
Let me know if you have any questions or need help at any point, happy to support others just starting out.
Thanks,
Bill
