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05-04-2019
10:30 PM
Session Code: CSS1379
Presenter(s): Tory
Company(s): Dignity Health
Abstract:
Dignity Health, the fifth largest health system in the U.S. and the largest hospital provider in California, relies on more than 60,000 caregivers and staff to deliver compassionate, high quality care in 21 states. Join Tory Young, a leader in HR Shared Services, as he outlines their HR transformation journey. Listen as he describes how they've shifted from transactional HR to becoming strategic business partners delivering a consumerized clinician and employee service experience.
Topics covered will include:
- Adopting a "moments that matter," employee focused HR strategy
- Aligning HR strategy to organizational imperatives
- Establishing success metrics, dashboards and indicators of change for continuous improvement
- Rolling out the "service matters" HR shared services center
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