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05-04-2019
10:30 PM
Session Code: BRE0365
Presenter(s): Rich
Company(s): Cox Automotive
Abstract:
You can't improve what you can't measure, and you can't measure what you can't define. In this session, we'll discuss rea-life examples of Service Delivery Managers using Performance Analytics to make meaningful improvements to their organization. Learn how Performance Analytics and Reporting empowers Service Delivery managers to tell the full story of business performance within their organization.
Together, we'll uncover:
- How and when to use Performance Analytics and reporting capabilities
- The difference between leading and lagging indicators
- What must be defined to drive real service level improvements
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