Session Code: BRE1809
Presenter(s): Joanna, Tracy
Company(s): Accenture, The Boeing Company
Abstract:
How does a multinational corporation with five divisions create a consistent, user friendly experience for all of its employees? Working with Accenture, with the employee experience top of mind, Boeing leveraged ServiceNow to provide users from different organizations – each with unique needs – a consistent, one stop Knowledge Base and Employee Service Center to replace their existing employee portal and knowledge sharing space. In this session, you’ll hear how Accenture helped Boeing execute a strategy that complements other pieces of their IT portfolio and meets the needs of a diverse global user base. Learn about the positive results Boeing is expecting to reap (hint: happy employees, user adoption, better reporting capabilities, lower costs) as well as top tricks to ensure a proper strategy is in place to continuously improve in the future.
