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Session Code: THS1506
Presenter(s): Sasi Yajamanyam
Company(s): ServiceNow
Abstract: Demand management ensures that the ServiceNow platform team and service delivery function has the capacity to meet business partner demand and is responsive to business partner requirements so the services provided are fit for purpose. Without demand management, the link between business value and service delivery can be lost. In this session you’ll learn, how to create an effective demand intake model, how evaluate, prioritize, and approve demands, and how to engage with your business partners to proactively anticipate their demands.
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