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Session Code: THS1507
Presenter(s): Mark Tonsetic
Company(s): ServiceNow
Abstract: A CoEI is a recommended organizational construct for managing your ServiceNow implementation, overseen by your platform owner. It’s more than a platform operations/support team because it consolidates teams for strategy, business engagement and delivery, platform architecture and support, and innovation. A CoEI is also more than an application development function—as your CoEI matures, it should coordinate and govern development, but development should ideally take place outside of the CoEI. In this session, what a CoEI delivers, how it is critical to achieve more with ServiceNow how to develop right charter and team structure, and proven engagement models between your CoEI and stakeholders.
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