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Session Code: BRE2964
Presenter(s): Rob Muro
Company(s): ServiceNow
Abstract: We knew our customers wanted anywhere, anytime self-service support with an effortless, modern user experience. That’s why we developed the Now Mobile application to deliver a modern, intuitive mobile experience that provides customers with relevant, personalized support. This has resulted in efficient and fast time to resolution for cases that both benefits our customer and our business. The adoption of our Now Mobile application has increased by 400% since August 2019. Join this breakout to understand more about the design, development and rollout of this world class mobile experience that is making the world of work better for our customers.
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