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Session Code: BRE1876
Presenter(s): Jon Thompson
Company(s): Oshkosh Corporation
Abstract: Oshkosh utilized user experience design, citizen development, and agile methodology to deliver an exceptional mobile experience. By conducting user interviews, we ascertained what our fulfillers wanted/needed from a mobile application. We took the feedback and created low and high fidelity mock-ups to encapsulate the requirements before developing. Then, we created user stories and development sprints. We moved stories to production iteratively, providing a minimal viable product and expanding as we received feedback. 20 hours of developer time was saved through the use of the Studio's no code capabilities. Today, we continue to provide additional functionality and applets, building upon the foundation provided by the ServiceNow Agent App.
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