- Subscribe to RSS Feed
- Mark as New
- Mark as Read
- Bookmark
- Subscribe
- Printer Friendly Page
- Report Inappropriate Content
Session Code: BRE1784
Presenter(s): Matthew, Laura, Amanda, Jim, Amy
Company(s): Under Armour, DXC, Under Armour, DXC, Under Armour
Abstract:
With the lack of-end user communication and post-implementation metrics gathering —and in addition to more than 2,000 changes in their production systems — Under Armour faced the challenge of identifying whether the changes being implemented were successful. In order to identify these metrics, Under Armour has rolled out a new Solution Adoption program under the IT global infrastructure organization to maximize ROI in any new technology through better user acceptance. The goal of the program is to create a seamless user experience for the deployment of new processes, services, systems, or products, with ServiceNow as a key element of the solution. In this session, Under Armour will focus on their IT Solution Adoption framework, automated through ServiceNow, and will discuss the importance of Solution Adoption and how process activities will be streamlined, making them accessible to all change agents. In addition, you'll learn key goals and milestones in developing the framework, as well as future automation and metrics goals.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
