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Session Code: BRE0207
Presenter(s): Nic, Scott
Company(s): Asurion, Asurion
Abstract:
Asurion is a global tech care company that helps more than 300 million people around the world unlock their technology’s untapped potential. They create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers, and pay TV providers, Asurion’s 17,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable with one touch. In this session, you’ll gain insights to their business drivers for delivering a next-gen new hire onboarding experience, why they shifted the governance and ownership of the onboarding process to HR shared services, and the partnership between HR and IT in adopting ServiceNow to digitize all pre-boarding workflows across people and functions.
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