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Session Code: BRE1318
Presenter(s): Lorenz
Company(s): Proximus
Abstract:
Along the way, we will share how we found the balance between the teams due to its out-of-the-box capabilities and keeping the internal and external users happy.
Proximus is the leading Belgian provider of telephony, internet, television, and network-based Information and Communication Technology (ICT) services. They put the customer at the heart of everything they do, and their aim is to provide the best customer experience. The customer journey must be as simple as possible, with accessible and user-friendly solutions. In this session, learn how Customer Service Management (CSM) has been integrated into the complex landscape of a telecom provider. Along the way, Proximus will share how the CSM's out-of-the-box capabilities helped them find balance between the teams and keeping the internal and external users happy.
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