Nationwide Stamp Fulfillment Application
The US Postal Service partnered with Accenture to develop a mobile-compatible stamp fulfillment application to improve insight into inventory levels, eliminate out of stock inventory, and decrease the disposal of unpurchased stamps. The application manages stamp inventory nationally and locally, strategically moving inventory between post offices to meet demand - preventing the unnecessary reprint of a high selling stamp due to awareness of locations with excess inventory. Additional features of the solution include stamp lifecycle, nationwide Google Maps for visually tracking stamps, burn rate for high/low inventories by postal location, and homepage integration to USPS twitter feed to monitor #Stamps. The application was built in just 3 weeks and has saved USPS over 1.6M dollars.
Enterprise-Wide Single System of Engagement
Gone are the questions about "Where can I…?" and "Who do I need to talk to about…?" At AAA Allied, employees have a single customer portal built with employees in mind. An attractive, informative, and easy to search system provides employees with both personal (W2, address change, benefits questions, gym signup) and professional inquiries (new content for web site, data extract, media purchase, facilities requests, IT issue). The results have been significant drops in call and email volume and a more engaged user community.
Environmental Incident Mapping- Maps4U
Environmental agencies are responsible for managing and resolving complaints related to pollution of the environment (noise, air, ground and light). To identify and resolve the root cause of the issues, meteorological data and local research findings need to be geographically mapped to the location of the complaints. With this ServiceNow/Google Maps integration, agencies are able to understand the impact, take corrective actions and monitor the effects of these actions. Multiple complaints can be linked to one environmental incident (the cause) and correlated to meteo-data (like wind speed, dispersion and direction) for a faster assessment of impact. Maps4U streamlines geographical information for data-driven actions and lowers administrative load.
Communication & Channel Management
Internal and external communications are of high importance to any company. At Symfoni, it is crucial that information shared with employees and customers is high quality, relevant, and consistent. Communications are managed through a flow utilizing Knowledge Management. Reviewers and approvers for topics and categories can ensure content is properly branded, clear, concise and ready for publishing. Once reviewed, information can automatically be shared via Live Feed or as a knowledge article and is approved for use on social media or within company newsletters.
Customer Self Service Portal
As a service company offering managed IT services for workplace and datacenter, Caperio's services are constantly evolving based on customer needs and desires. In order to provide fast access and higher availability for their workplace services, they developed a self-service portal that provides self-help through automation - 24/7. The Caperio self service portal offers 11 automated services to their customers. This model allows for constant updates to keep up with the business and allows customers to find answers through self-help and automation - without contacting the service desk.
ContactOne portal - Everything as a Service
Requesting services can be an inconsistent, inefficient experience when dealing with multiple internal service providers. To alleviate this, Swiss Re created "ContactOne" - to manage requests to Logistics, Human Resources, IT and Information Research. This consistent service delivery approach delivers a consistent user experience to customers. A mobile-first design provides a clean and intuitive dashboard where users can easily navigate to all corporate functional tasks & service requests generated within various systems with single click actions. Other features include dynamic search results, predictive analytics, Lync integration to connect calls directly from the portal, and feedback capabilities. Since going live, Swiss Re have achieved a 80% first resolution rate, improved reporting, anywhere/anytime mobile access and are able to offer an "Amazon-like" shopping experience to their employees.
