The status quo of email can't scale to meet the increased demands of today's business. Beyond social, what's next?
You are invited to join a CrowdChat on Wednesday, April 15th to discuss the future of work.
There's a category of email replacement that most have ignored, and it's not social. Think of this category as your email for "requests or needs." These are the emails you use to request equipment or a service from HR, marketing, IT, legal and purchasing. It could be getting an employee onboarded or opening a purchase order. Organizations can bypass email and apply consumerized tech attributes through service management to convert manual processes into automated services.
We're thrilled to have a stellar line-up of experts to discuss this topic:
Your moderator:
Dion Hinchcliffe, CSO at Adjuvi
Dion Hinchcliffe is Chief Strategy Officer at Adjuvi. He is a well-known business strategist, enterprise architect, book author, frequent keynote speaker, analyst, and transformation consultant. Dion works with the leadership teams of Fortune 500 and Global 2000 firms to drive successful change with new digital methods involving enterprise social media, digital business models, Internet ecosystems, workforce collaboration, and the future of work in general.
Follow: @dhinchcliffe
The panel includes:
Farah Remtulla, CIO Advisory Director, KPMG
Farah is a Director in KPMG's CIO Advisory Services practice. An accomplished and well respected IT Service Management (ITSM) professional with both in-depth knowledge of ITSM process theory as well as practical experience across a variety of industries, she has a diverse background leading projects on ITSM process design, implementation and evaluation with a strong focus on the integration of organizational change management strategies. Farah has been working with the ServiceNow platforms for five years and is a certified ScrumMaster - leading scrum teams and managing agile projects.
Follow @sitare21
Jason Wojahn, President, ServiceNow at Cloud Sherpas
Jason is the President of Cloud Sherpas' ServiceNow Business Unit. Prior to Cloud Sherpas, Jason served as Vice President at Navigis. Jason has over 18 years of experience in leading diverse, multi-national teams of IT Services Management and Project Management Professionals. Jason has a deep knowledge of IT services and support, continual improvement, cloud enablement and cloud adoption.
Follow @jason_wojahn
Steve Emerson, IT Service Controls Manager, Parsons Brinckerhoff
Steve is an IT professional who has always had a passion for ensuring the best possible experience for the customer. This passion naturally led him into the field of IT Service Management where he has held several process roles over the past few years. In his current role with WSP | Parsons Brinckerhoff, Steve is responsible for the creation and continual improvement of all IT Service Management processes and owns their Global ServiceNow platform.
Follow @sremerson
Shane Carlson, Director of Global Channel Management, Fruition Partners
Shane is an IT management consultant and lifelong service centric business practitioner, passionate about our industry. He's a frequent speaker at ITSM conferences for the last 15 years and regarded as one of the top thought leaders in the ITSM community.
Follow @ITSMPundit
Chris Pope, Office of the CSO, ServiceNow
Chris Pope is a strategy leader at ServiceNow, helping customers transform their organization with service management. With more than 15 years of experience in driving enterprise-class technologies for Global 2000 companies, Pope has a proven track record of managing large-scale process and technical projects with global reach.. Pope frequently shares his insight on the ServiceNow blog.
Follow @Chris_Pope_Now
Overview:
WHAT: A discussion via CrowdChat on how organizations can evolve past email to get work done. A CrowdChat is an online conversation held at a pre-arranged time following a specific hashtag, in this case #Know15.
WHEN: 9:00 to 10:00 am Pacific on Wednesday, April 15.
HOW: Joining is easy as 1, 2, 3.
1) You will need a Twitter handle or LinkedIn profile to take part. Anyone is welcome to join!
2) You need to sign in to CrowdChat using your Twitter or LinkedIn credentials to join the live conversation: https://www.crowdchat.net/know15
3) Contribute to the discussion with your perspective on this important topic.
See you there!
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