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05-04-2019
10:30 PM
Session Code: BRE0183
Presenter(s): Russ, Nick, Kathy, Jason
Company(s): ServiceNow, ServiceNow, ServiceNow, ServiceNow
Abstract:
Agent Intelligence provides the ability to reduce resolution time, and improve user experience and accuracy of data. In this session, learn how ServiceNow’s IT organization leveraged Agent Intelligence and their experience to adopt Agent Intelligence. You'll see live demos on how they predict business services in a number of channels leveraging a single trained solution.
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