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Session Code: PTS1751
Presenter(s): Satish, Kathy
Company(s): Satish, ServiceNow
Abstract:
Want to hear how we leveraged the interplay between our ServiceNow platform and performance analytics capabilities to free up our users to focus on more strategic and valued work? Our experts will walk through the widgets and dashboards that give insight to forecast trends and show how we use the data collected through the platform to increase machine learning. At ServiceNow our own users are experiencing a better work experience— see how!
• Using inbuilt forecasting to look forward and plan better
• Using Agent intelligence to Predict SLA Breach possibility
• Building custom Performance Analytics widgets for better user experience
• Integrating external data into Performance Analytics widgets
• Leveraging Data Insights and Embedded Analytics
• Building Continuous Improvement Workbench
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