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05-04-2019
10:30 PM
Session Code: PTS1750
Presenter(s): Abdul, Kathy
Company(s): ServiceNow, ServiceNow
Abstract:
Discover the ServiceNow journey to design and implement our new one stop employee self service portal for all support and service needs. Armed with information and self reliance, we will share how ServiceNow employees can now resolve incidents faster and find what they need easily through engaging self-service. In this session we'll share how we are using virtual agent, agent intelligence, machine learning, walk-up and other new platform features to reimagining the IT experience.
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